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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Carey Knight

Carey Knight

May 2, 2025

5  out of  5
rating by Carey Knight
"Today I had the pleasure of working with Jaycee. The experience was amazing. I called directly at 9 AM because I needed insurance today and she was able to get me a policy and get it sent to my email within 10 minutes. 10/10 service."
We responded:
"Thanks for the review, Carey! Jaycee is super knowledgeable in ALL things insurance and we are so happy to hear that she was able to help you out!!"
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Mike McCabe

April 30, 2025

5  out of  5
rating by Mike McCabe
"Melanie helped me quickly add a new car to my policy with the Kaleb Hale Insurance Agency today. She was very professional and knew exactly how to help me obtain all the necessary information. She also made sure my other policies were up-to-date. Spectacular customer service!"
We responded:
"Thank you for your 5-star review! We are so glad your insurance experience with State Farm has been great and we hope to continue providing you with excellent service!"
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Ash Dan

April 29, 2025

5  out of  5
rating by Ash Dan
"Melanie is amazing!!! She always has the answer to my questions and if not she will find the answer. She always goes above and beyond! I love how she takes the time to figure out your needs, I absolutely love Melanie she’s like family!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Ryan Rainville

April 29, 2025

5  out of  5
rating by Ryan Rainville
"Itzel provided excellent service. I needed to get a policy reinstated and she helped me through it in a matter of minutes. We have been using State Farm for years now and they have always been easy and a pleasure to work with."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Pat Austin (Wednesday Elf)

April 24, 2025

5  out of  5
rating by Pat Austin (Wednesday Elf)
"Melanie Sanchez has been a tremendous help to me in the past month in both helping me set up my Drive Safe & Save App and with settling an issue with my renters insurance to satisfy new requirements by my apartment complex. Her friendly attitude and positive outlook are always such a plus and makes it a pleasure for me to deal with her and this State Farm office."
We responded:
"Thank you for your 5-star review! We are so glad your insurance experience with State Farm has been great and we hope to continue providing you with excellent service! "
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Yoli

April 21, 2025

4  out of  5
rating by Yoli
"I had a great experience very helpful, Itzel took the time to answered all my questions and go over everything that I needed help with."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Michael Anderson

April 17, 2025

5  out of  5
rating by Michael Anderson
"Exceptional service! We were in a serious time crunch and Kaleb Hales staff came through with speed, efficiency, and professionalism. Not only did they get the policy out quickly, but they went above and beyond to make the entire process smooth and stress-free. Their responsiveness and attention to detail were impressive. Highly recommend for anyone needing reliable, top-notch service!"
We responded:
"Thank you for your 5-Star review, Michael! We are so happy to have your insurance with us and are glad we could help. We are so glad Kaleb and the team was able to make your experience so great!"
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Rebecca T

April 14, 2025

5  out of  5
rating by Rebecca T
"Itzel was fantastic to work with. Super helpful and very friendly. Very competitive rates, as well!"
We responded:
"Thank you for your 5-star review! We are so glad your insurance experience with State Farm has been great and we hope to continue providing you with excellent service!"
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Tiffani Heier

April 13, 2025

5  out of  5
rating by Tiffani Heier
"I have been with kaleb Hale since 2003. Always professional and courteous service."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor"
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Andres Giron

April 11, 2025

5  out of  5
rating by Andres Giron
"Muy buena atención y servicio. Itzel me ayudó a tener los mejores descuentos en mi seguro de carro."
We responded:
"Andres gracias por las 5 estrellas aqui en Kaleb Hale State Farm apreciamos los lindos commentarios."
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Darlene Swift

April 10, 2025

5  out of  5
rating by Darlene Swift
"I have had many questions about my policies, and all of the ladies have been kind and patient. They are knowledgeable and make it so I understand. I'm very happy with my experience at this office. I recommend this agency to anyone needing insurance! Kudos 😃"
We responded:
"Thank you for your 5-Star review, Darlene! We are so happy to have your insurance with us and are glad we could help. We are so glad Kaleb and the team was able to make your experience so great!"
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Cesar Franco

April 9, 2025

5  out of  5
rating by Cesar Franco
"Itzel & Debbie helped me a lot with my auto insurance! Very happy with the customer service."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Breanna Rene Inez

April 9, 2025

5  out of  5
rating by Breanna Rene Inez
"Itzel helped me out today and was very helpful and quick"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Ryan Lynnes

April 7, 2025

5  out of  5
rating by Ryan Lynnes
"We worked with Jessica and she made the entire process painless while dealing with a stressful move. She was on top of it all every step of the way so we didn’t have to worry about out it. We couldn’t be happier with the service we received and would recommend the agency to all our friends and family!"
We responded:
"Thank you for your 5-star review! We are so glad your insurance experience with Jessica and our office has been great and we hope to continue providing you with excellent service!"
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Richard Hinderliter

April 6, 2025

5  out of  5
rating by Richard Hinderliter
"Kaleb Hale helped us with our insurance needs. It was very good information. He has gone over our policies and made sure we understand and have the coverage we want and need. It is so nice to have an agent who cares about you and your needs. Thank you Kaleb for going the extra mile."
We responded:
"Thank you for your 5-Star review, Richard! We are so happy to have your insurance with us and are glad we could help. We are so glad Kaleb was able to make your experience so great!"
Profile photo of Travis Power

Travis Power

April 3, 2025

1  out of  5
rating by Travis Power
"These folks are about as careless and unreliable as they come. Please stay away! They handled the auto and homeowners coverage for my in laws and when one of them passed we let Kaleb know the situation and asked for information on how to handle the different policies. They followed through on cancelling an auto policy on one of the vehicles we had donated to charity and then, after multiple follow ups and zero updates from there end, Debra on their team let us know that all policies had been cancelled! So, without any explanation or heads up they cancelled all coverage on all property even while premiums were being paid. They will leave you completely vulnerable without any concern or explanation. For your own safety and peace of mind stay away from the Kaleb Hale team!!"
We responded:
"We’re sorry to hear that your experience with our State Farm office fell short of your expectations. We take your feedback seriously and apologize for the mix-up. Unfortunately the premium payments were not made on time and our efforts to notify were not returned, so the policies lapsed. "
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kenneth hathaway

April 2, 2025

5  out of  5
rating by kenneth hathaway
"Great attitude and attention to my problem"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Yousef Alagha

Yousef Alagha

April 2, 2025

5  out of  5
rating by Yousef Alagha
"I was searching for new vehicle and home insurance, and Jessica was fantastic throughout the process. She was incredibly thorough, knowledgeable, and always responsive. Despite my busy work schedule, she went above and beyond by making herself available on weekends to answer all my questions. The setup process was smooth and quick, thanks to her dedication. I highly recommend Jessica to anyone looking for top-notch service!"
We responded:
"Thank you for your 5-Star review, Yousef! We are so happy to have your insurance with us and are glad we could help. We are so glad the team was able to make your experience so great!"
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Camille White

March 28, 2025

5  out of  5
rating by Camille White
"Itzel was very pleasant and understanding. She did a great job of explaining additional services and discounts that I could benefit from."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor"
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Leona Roberts

March 28, 2025

5  out of  5
rating by Leona Roberts
"Itzil was very helpful"
We responded:
"Thank you for your 5-star review! We are so glad your insurance experience with State Farm has been great and we hope to continue providing you with excellent service!"
Profile photo of Floyd Winters

Floyd Winters

March 28, 2025

5  out of  5
rating by Floyd Winters
"I had requested a guote for insurance on a new vehicle. Jessica respoded immediately and had a quote for me in a few hours. She also helped me out with a few issues I had with a policy. I have been with Kaleb Hale for many years and would highly recommend his agency. He has great staff"
We responded:
"Thank you for your 5-star review! We are so glad your insurance experience with State Farm has been great and we hope to continue providing you with excellent service!"
Profile photo of Abhinav Reddy

Abhinav Reddy

March 27, 2025

5  out of  5
rating by Abhinav Reddy
"Itzel Garcia did an outstanding job and it was so easy process of setting up my new account with State Farm. It was very quick as well."
We responded:
"Thank you for your 5-star review! We are so glad your insurance experience with State Farm has been great and we hope to continue providing you with excellent service!"
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Michelle G.

March 26, 2025

5  out of  5
rating by Michelle G.
"Kaleb and Jaycee were incredibly quick, responsive, and helpful when providing information about insurance rates while I was car shopping. They made the process smooth and stress-free by answering my questions promptly and offering clear, detailed information. Their excellent customer service made all the difference!"
We responded:
"Thank you for your 5-star review! We are so glad your insurance experience with State Farm has been great and we hope to continue providing you with excellent service!"
Profile photo of Benedatte Mutisya

Benedatte Mutisya

March 25, 2025

5  out of  5
rating by Benedatte Mutisya
"Five stars for Stacy today.Your customercare experience silently speaks for you when we call for help.You are caring,patient and ready to help no matter what the problem is. Thank you"
We responded:
"Benedatte we appreciate your kind words! Both Melanie and Stacy are amazing at assisting when our customers are needing help, glad you feel this way thank you for allowing us to help you with your insurance needs here at Kaleb Hale State Farm!"
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Meghan Schmitt

March 24, 2025

5  out of  5
rating by Meghan Schmitt
"Kaleb and his team have been great to work with! The team helped me to switch my insurance over from another state and the transition was without any problems. Thank you to Melanie as well!"
We responded:
"Thank you for your positive review! We're so glad Melanie was able to help with your insurance needs. Give us a call if you need anything else!"